The Nav Thethi

Digital Strategy Meets Executive Clarity

Explore expert insights, columns, podcast episodes, and research designed to help business leaders make smarter decisions and accelerate enterprise transformation.

Media Recognitions

  • 20 Ways Executives Ignore Leadership Challenges—And Why It’s Risky

    From hybrid schedules and technology shifts to growing employee concerns around purpose, trust and well-being, workplace expectations are changing in myriad ways that directly affect how leaders operate. In response, some executive leaders are staying heads-down, focused on day-to-day demands,…

  • 15 Ways Professional Coaching Can Drive Revenue Growth And ROI

    Professional coaching engagements can lead to more than just shifts in mindset; they can also create measurable financial results. By investing in coaching for their organizations, leaders can unlock leadership potential, improve team performance and discover new avenues for increasing…

  • 20 Traits That Make A Professional Stand Out For Promotion

    Being good at your job can lead to a promotion, but it’s far from the only factor leaders consider before making that call. You also have to demonstrate qualities that inspire confidence, trust and long-term leadership potential. Those who rise…

Podcasts

From The Nav Thethi Show
Grow Your Project Management Career in the AI Era
Why Letting Go Is the Secret to Purpose, Passion, and Real Success
Empowered Teams Build Loyal Customers: CX Strategies that Work
Marketing Is Becoming Clinical: Are CMOs Ready for It?
You Must Have Business, Political, Technical Acumens

  • My Composable DXP article is picked up among top 10 of 2022

    With 2022 coming to a close, its that time of the year where we look back at the digital experiences stories that resonated the most with our audience. The digital experience is everything today. Think of your typical day in the digital landscape — you…

  • Are pseudo metrics taking over and driving CX strategies?

    Tying metrics to system strategy is a loophole in your organisational architecture. The perils of blindly using it can result not only in unaligned digital experiences, but also damage your brand loyalty. Simply put, metrics are the building blocks to design your strategy. But, across almost every…

  • Cracking Tomorrow’s CX Code – A Research Study

    Real-time customer intelligence for exceptional experience. It’s no secret that the last few years have upended the way customers want to interact with companies. Digital engagement has led to higher customer expectations, bigger demands and about a million more choices if one brand doesn’t deliver.…

  • Silence of the Customer is louder than Voice of the Customer

    Amid the growing dialogues about digital experience, your customer data has the power to make or break your business. But what happens when your customer goes silent on the data? The silence of your customer is a deadly threat to your business’s future stability. It…

  • Your CX Design Is Not Working. Are You Doing It Right?

    What does it take to adopt a well-defined CX design structure? Listening to customers is a good start. “Great customer experience design (CX Design) is about injecting purpose and empathy into everything your company does.” — McKinsey Research It goes far beyond the terminology to often…

  • Featured on DIGI Magazine – The Cover Story

    I got featured on the cover of DIGI magazine’s very first edition in this month of October 2022. This happened after I worked with DigitalConfex at an event where I talked about “Transformation of Digital Landscape” and addressed several questions around data-centricity, voice of customer,…

  • Panel Speaker at #DMWF North America

    Conference: #DMWF North America 2022 (Digital Marketing World Forum) Date: October 5, 2022 Location: Santa Clara Convention Center Discussion Topic – Exploring the importance of customer-centric approaches to strategies in marketing and remaining relevant to your customers Other Panel Speakers: https://www.digitalmarketing-conference.com/northamerica/

  • Put Your Things Together for an Awesome Customer Experience

    Great CX requires customer-centricity in business processes and a lot of great data-driven execution. “Customer Experience Is Today’s Business Benchmark,” as per Forbes. The art of crafting an awesome customer experience relies mainly on the three touchpoints of the customer journey: people, process and technology. In…

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