Digital Strategy Meets Executive Clarity
Explore expert insights, columns, podcast episodes, and research designed to help business leaders make smarter decisions and accelerate enterprise transformation.
Media Recognitions
20 Ways Executives Ignore Leadership Challenges—And Why It’s Risky
From hybrid schedules and technology shifts to growing employee concerns around purpose, trust and well-being, workplace expectations are changing in myriad ways that directly affect how leaders operate. In response, some executive leaders are staying heads-down, focused on day-to-day demands,…
15 Ways Professional Coaching Can Drive Revenue Growth And ROI
Professional coaching engagements can lead to more than just shifts in mindset; they can also create measurable financial results. By investing in coaching for their organizations, leaders can unlock leadership potential, improve team performance and discover new avenues for increasing…
20 Traits That Make A Professional Stand Out For Promotion
Being good at your job can lead to a promotion, but it’s far from the only factor leaders consider before making that call. You also have to demonstrate qualities that inspire confidence, trust and long-term leadership potential. Those who rise…
Podcasts
From The Nav Thethi Show
Featured in SiliconIndia Cover: A Recognition of Leadership and Global Contribution
In its February 2023 edition, SiliconIndia Magazine spotlighted influential leaders shaping industries across the globe, and it was an honor to be featured among professionals driving meaningful transformation. The issue highlighted individuals whose work extends beyond borders, bringing clarity, innovation, and impact to diverse communities. My cover…
Chosen as Top CX Influencer by CXM Community
CXMStars Top CX Influencer 2023 is an yearly contest conducted by CXM.co.uk to recognize and honor top 24 influencers and rank them by their activities, presence in community, and contributions throughout the year. There were several rounds of assessment where after being nominated, we first…
Featured on Silicon India Magazine with the Cover Story
Featured on SiliconIndia Magazine cover. Key points during my conversation:The upcoming leaders should remain aware of VUCA (volatility, uncertainty, complexity, and ambiguity). In the past few years, the market dynamics are changing rapidly. Before you even know it, you have a product to compete with. And while…
Nominated at CXMStars™ 2023 – Top CX Influencer by CXMagazine UK
This is super feeling to be nominated among Top CX Influencers by 2023 CXMStars™! Below you can find all of the 2023 nominees that are up for this competition. Ana Iorga CEO and Chief Neuroscientist Buyer Brain Ben Phillips Head of CX Performance Centre, Europe…
Are You Measuring Your Martech Correctly? Really?
The goal of composable digital experience platforms (DXPs) is to unify the customer and employee digital technology experiences that lead to impact. “The marketing technology budget in the United States is expected to top $20 billion in 2022, a 14.3% rise from 2021”. – Constantine…
My Composable DXP article is picked up among top 10 of 2022
With 2022 coming to a close, its that time of the year where we look back at the digital experiences stories that resonated the most with our audience. The digital experience is everything today. Think of your typical day in the digital landscape — you…
Are pseudo metrics taking over and driving CX strategies?
Tying metrics to system strategy is a loophole in your organisational architecture. The perils of blindly using it can result not only in unaligned digital experiences, but also damage your brand loyalty. Simply put, metrics are the building blocks to design your strategy. But, across almost every…
Cracking Tomorrow’s CX Code – A Research Study
Real-time customer intelligence for exceptional experience. It’s no secret that the last few years have upended the way customers want to interact with companies. Digital engagement has led to higher customer expectations, bigger demands and about a million more choices if one brand doesn’t deliver.…