The Human Side of AI Change
Leading people through disruption
In episode 17, Christine Heckart, Founder and CEO of Xapa, shares insights from her 30-year career defining the cutting edge at giants like Microsoft, Cisco, and Juniper Networks. Named one of the 50 most powerful women in tech, Christine has spent her career as a “Category King” creator, now pioneering a new era where emotional intelligence is the ultimate competitive advantage.
Transforming Digital Journeys with Enterprise Expertise
My expertise in the areas listed below enables me to enhance customer experiences across every digital touchpoint.
Crafting Digital Experience Strategies
Aligning customer experience strategies with your business goals.
Mapping the Customer Journey
Creating customer journey maps with clear touchpoints and accountability.
Data-Driven Insights
Analyzing customer data to optimize and enhance digital interactions.
Innovative Engagement Methods
Experimenting with new engagement strategies to refine customer experiences.
Seamless Omnichannel Experiences
Ensuring consistent, seamless customer experiences across all digital channels.
Empowering Teams for Consistency
Equipping teams to deliver and maintain exceptional digital experiences.
Unlock Enterprise Growth Through Digital Maturity
- Accelerates Competitive Advantage: Adapt faster, innovate smarter, and lead in evolving markets.
- Optimizes Operations and Resources: Eliminate inefficiencies, integrate systems, and scale seamlessly.
- Drives Sustainable, Data-Driven Growth: Make smarter decisions with responsible, measurable digital innovation.
“Nav is a leader of CX and digital transformation subjects.”
Dom Nicastro
Managing Editor at CMS WIre, Simpler Media Group, Inc.
Research Studies
I’m driven to positively impact people’s lives by creating experiences that make them feel valued. In line with this vision, I’ve collaborated with esteemed institutions on research studies, contributing my expertise to foster meaningful relationships and environments that encourage connection, joy, and mutual growth.
Meeting Disruption with Insights at Speed
THE HIGH-VELOCITY DATA MARKETER
- Accessing real-time behavioral insights
- Closing the gap from data to action
- Avoiding data blockers
- Creating adaptable/agile data systems
- Making AI pervasive
Real-Time Customer Intelligence for Exception Experience
CRACKING TOMORROW’S CX CODE
- Understand what drives customer loyalty today
- Climb the maturity curve of CX capabilities
- Get ahead of consumer concerns about privacy
- Transform MarTech from an inhibitor to an enabler
- Embrace AI to serve up more rewarding experiences
Trusted by top-notch companies
The views and offerings on this website are my own and I do not represent or reflect those of any other brands.
Join the Community
Stay in the loop with a lot of valuable content I share on LinkedIn.
Let’s Connect
I’m eager to hear about your challenges. Please send me a note, and let’s find solutions together.
“Nav is always on a “make a
difference” ambition. His research work and columns have been very insightful for our audience. It is been a pleasure to have him on our board.”
Donovan Neale-May, Executive Director, CMO Council
