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The Digital Maturity of E-Commerce: A New Playbook for Business Growth – A Podcast Summary
Episode 13: E-commerce Platform Development | The Digital Maturity Blueprint Podcast with Jas & Nav In this episode of The Digital Maturity Blueprint Series, Nav and Jas talked about how…
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CJM Journey Stages and Touchpoints: Recognizing Distinctions
We frequently use the terms “journey stages” and “touch points” when discussing how to improve the customer experience, they are easily confused but let us clear it. Though they have…
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Opening Up New Horizons: The Advantages of Customer Journey Mapping
Knowing how consumers engage with your brand at each touchpoint is more crucial than ever in the customer-first world of today. From early awareness to post-purchase involvement, Customer Journey Mapping…
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The Key to Smarter, Sustainable, and Scalable Business with Customer-Centric Digital Models – A Podcast Summary
Episode 5: Customer-centric Digital Models | The Digital Maturity Blueprint Podcast with Jas & Nav In this episode, Jas and Nav take a deep dive into customer-centric digital models, exploring…
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Understanding Taxonomy, Information Architecture, Metadata, and Tags: A B2B Story
In today’s digital landscape, effectively organizing and managing content is essential for both personal and business success. Whether you are dealing with websites, product catalogs, or digital libraries, terms like…
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Talk to Ads, Convert More: The Conversational AI Powerhouse
The emergence of conversational AI has revolutionized various industries, including digital advertising. With the power of natural language processing (NLP) and artificial intelligence (AI), these platforms have opened up new…
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AI Customer Experience Ushers in a New Era of Engagement
In the ever-evolving landscape of customer service, the integration of Artificial Intelligence (AI) has ushered in a groundbreaking shift. This advancement signifies a technological change and a fundamental transformation in…
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Fueling Customer Experience Programs with Generative AI
Businesses are increasingly prioritizing the enhancement of customer experience across different industries. As a result, companies are striving to deliver personalized, efficient, and hassle-free customer service that meets evolving customer…
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CX Gone Wrong: 100 Common Pitfalls to Watch Out For
Customer experience (CX) is the new battleground for businesses. Whether you are a small business or a Fortune 500 company, delivering an outstanding CX has become non-negotiable. In today’s competitive…
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Unlocking User Experience Design: Strategies for Success
Are you curious about the world of User Experience Design? Do you want to unlock the secrets to creating successful digital experiences? Look no further! In this piece, I’ll dive…
Customer Experience
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