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My Composable DXP article is picked up among top 10 of 2022
With 2022 coming to a close, its that time of the year where we look back at the digital experiences stories that resonated the most with our audience. The digital…
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Are pseudo metrics taking over and driving CX strategies?
Tying metrics to system strategy is a loophole in your organisational architecture. The perils of blindly using it can result not only in unaligned digital experiences, but also damage your…
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Cracking Tomorrow’s CX Code – A Research Study
Real-time customer intelligence for exceptional experience. It’s no secret that the last few years have upended the way customers want to interact with companies. Digital engagement has led to higher…