The Nav Thethi

April 2023

April 20, 2023

Combine Your Sustainable Business Strategy with Customer and Employee Experiences

Technology contributes to environmental issues through e-waste, deforestation, toxic chemicals, heavy metals, and greenhouse gases. Both businesses and consumers have a role to play in promoting sustainability. Choosing companies that…
April 20, 2023

Boost your “Digital” CX by bridging the gap between AI and EQ

The modern era of technology and computerisation has made us neglect the human intellect and emotions. AI is evolving – and seemingly unchecked. Its supporters highlight promising advancements in customer…
April 10, 2023

Why Defining the Right Metrics Matters More Than Pushing for Predefined Metrics

Defining the right metrics is crucial to achieving success in any endeavor, be it personal or professional. In a study published by Harvard Business Review, that says, researchers found that companies…

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