Frequently Asked Questions
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Boost your “Digital” CX by bridging the gap between AI and EQ
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The modern era of technology and computerization has made us neglect the human intellect and emotions. AI is evolving – and seemingly unchecked. Its supporters highlight promising advancements in customer service, data processing, and decision-making. On the other hand, detractors are quick to point out the wide-ranging effects of job loss and the concern that…
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Your MarTech is Not What You Think
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Any marketing plan’s overarching concept remains to expand customer participation at every touchpoint. Discovering the value of a consumer over time is a proven approach to achieving marketing success. In the history of marketing, analytics and data have never been more critical. Nonetheless, they’ve never been more out of date than they are now, as…
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Hit on Customers’ Dopamine to Create Digital Experience More Personalized
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Better customer retention and higher levels of consumer engagement can be attributed to personalization. Businesses may take advantage of consumers’ increasing desire for one-of-a-kind experiences by first mastering the underlying psychology of consumer behavior. What makes personalization so effective is its ability to anticipate customer needs and provide them with a solution at the exact…