The Nav Thethi

May 2023

  • What is Employee Experience (EX)?

    The term “employee experience” (EX) is used to describe an employee’s overall impression of their time spent in the workplace, from their interactions with supervisors and coworkers to the nature…

  • What is Employee Engagement?

    Employee engagement refers to a person’s emotional dedication to their employer and its objectives. Employees that are engaged are motivated, effective, and dedicated to the success of the company. What…

  • What is Omnichannel?

    Companies now face intense competition and a fast-paced corporate environment and need to have a comprehensive approach to reach customers across multiple channels. This is where omnichannel comes in. Omnichannel…

  • What is Human Experience?

    Human Experience refers to the sum total of all interactions, perceptions, and emotions that an individual goes through in their daily life. It encompasses everything from the physical environment and…

  • How leading brands deliver value in the VUCA market

    “96% Of Customers Will Leave You for Bad Customer Service.” — Forbes As leaders, we must understand how to stay focused and continue to deliver value to our customers through…

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