The Nav Thethi

Blog

The Blog offers first-party insights, commentary, and strategic perspectives from Nav Thethi on digital maturity, customer experience, operational excellence, AI adoption, and modern marketing ecosystems. Each post distills complex topics into practical guidance for enterprise leaders.

March 2, 2023

Hit on Customers’ Dopamine to Create Digital Experience More Personalized

Better customer retention and higher levels of consumer engagement can be attributed to personalization. Businesses may take advantage of consumers’ increasing desire for one-of-a-kind experiences by first mastering the underlying…
February 13, 2023

Chosen as Top CX Influencer by CXM Community

CXMStars Top CX Influencer 2023 is an yearly contest conducted by CXM.co.uk to recognize and honor top 24 influencers and rank them by their activities, presence in community, and contributions…
February 1, 2023

Featured on Silicon India Magazine with the Cover Story

Featured on SiliconIndia Magazine cover. Key points during my conversation:The upcoming leaders should remain aware of VUCA (volatility, uncertainty, complexity, and ambiguity). In the past few years, the market dynamics are…
January 19, 2023

Nominated at CXMStars™ 2023 – Top CX Influencer by CXMagazine UK

This is super feeling to be nominated among Top CX Influencers by 2023 CXMStars™! Below you can find all of the 2023 nominees that are up for this competition. Ana…
December 23, 2022

My Composable DXP article is picked up among top 10 of 2022

With 2022 coming to a close, its that time of the year where we look back at the digital experiences stories that resonated the most with our audience. The digital…
December 7, 2022

Cracking Tomorrow’s CX Code – A Research Study

Real-time customer intelligence for exceptional experience. It’s no secret that the last few years have upended the way customers want to interact with companies. Digital engagement has led to higher…
October 20, 2022

Featured on DIGI Magazine – The Cover Story

I got featured on the cover of DIGI magazine’s very first edition in this month of October 2022. This happened after I worked with DigitalConfex at an event where I…
October 5, 2022

Panel Speaker at #DMWF North America

Conference: #DMWF North America 2022 (Digital Marketing World Forum) Date: October 5, 2022 Location: Santa Clara Convention Center Discussion Topic – Exploring the importance of customer-centric approaches to strategies in…
September 18, 2022

An ode to the CXO by Nav Thethi

The CXO is the most crucial role within an organization. When unifying customer, employee, and product data, how can CXOs ensure that companies are taking these insights at face value…
August 30, 2022

Panel speaker at Digital Confex conference – Beyond Digital

Conference: Beyond DigitalDate: August 30-31 5, 2022 Topic: Transformation of Digital Landscape – Focus on Your AudienceSocial Media and transformation of the digital marketing landscape. Other Panel Speakers:

Featured Links

Categories

Timeline

Topics