Customer Retention Archives

May 15, 2023

What is Human Experience?

Human Experience refers to the sum total of all interactions, perceptions, and emotions that an individual goes through in their daily life. It encompasses everything from the physical environment and…
May 15, 2023

What is Omnichannel?

Companies now face intense competition and a fast-paced corporate environment and need to have a comprehensive approach to reach customers across multiple channels. This is where omnichannel comes in. Omnichannel…
March 2, 2023

Hit on Customers’ Dopamine to Create Digital Experience More Personalized

Better customer retention and higher levels of consumer engagement can be attributed to personalization. Businesses may take advantage of consumers’ increasing desire for one-of-a-kind experiences by first mastering the underlying…
November 30, 2022

Silence of the Customer is louder than Voice of the Customer

Amid the growing dialogues about digital experience, your customer data has the power to make or break your business. But what happens when your customer goes silent on the data?…
August 14, 2022

Struggling Through Your Digital Transformation? Prioritize Employees

Customer experience is a driving factor which is not possible to achieve without equally strong employee experience. When it comes to change in society, business, or culture, there’s always been…
May 12, 2022

Building Your ‘Digital Castle’ Requires Robust Customer Engagement

The digital experience that a customer gets while interacting with the brand is one of the reasons for any company’s success in the 21st Century. Continuous tracking of user actions…

The Nav Thethi

Customer Retention

What is Human Experience?

What is Omnichannel?

Hit on Customers’ Dopamine to Create Digital Experience More Personalized

Silence of the Customer is louder than Voice of the Customer

Struggling Through Your Digital Transformation? Prioritize Employees

Building Your ‘Digital Castle’ Requires Robust Customer Engagement

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